- Category: Sales Leadership & Coaching
Developing Leaders for Better Sales Performance
Create a unified playbook for the high-performing frontline sales leader.
Consumer Internet and Telecom Service Provider
The client is a national provider of internet, television, and mobile services. Their call center sales team had been managed regionally but was recently consolidated into a single national team.
As part of the transition, leadership set out to establish a consistent set of frontline leadership practices and standards to ensure teams could continue to execute effectively.
Challenges
- Not achieving conversion goals
- Poor attach rates for additional services
Solution: Thrive Sales Leadership Program
- Customized sales leadership playbook (practices, schedules, skills, tools)
- Frontline sales leader skills development workshops
- Hands-on playbook activation (coaching, call calibrations, leadership forums)
Display Results
We tracked results immediately for participating frontline leaders (month-over-month performance)
2%
increase in core coversion rates
4%
increase is attach rates
