Our Views

Thursday November 11, 2021

Voice of Customer vs. Voice of Employee

By Christopher Wallace, President, InnerView Group
“Frontline employees are always right.” That is a quote from one of our clients at InnerView as we shared data with him from a Brand...
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Thursday May 6, 2021

The Frontline Brand Confidence Crisis

By Christopher Wallace, President, InnerView Group
Does it matter if your frontline employees are confident in your brand? Colin Mitchell tackled this subject in his Harvard Business Review article, entitled Selling...
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