About InnerView Group

We are translators.

We understand marketing, but we speak sales. We help big brands translate their customer strategies into simple, clear and actionable plans for frontline teams to execute. We are consultants, counselors – we’ve even been called therapists for our ability to get marketing leaders and frontline teams on the same page.

That is our superpower.

What drives us is a commitment to frontline workers.

Salespeople, customer service, technicians, installers, retail associates. No matter what their role, we know life in the trenches isn’t easy. We know because we’ve spent time with more than 100,000 of them across the globe. We’ve seen the magic that happens when representatives have belief, confidence and pride in the brand they represent. We are committed to helping them deliver an exceptional customer experience.

Hello from our team

Chris Wallace

Co-Founder, President

As Founder and President of InnerView, Chris builds upon previous success as the founder and CEO of Incite, a sales consulting and coaching practice, and his more than 15 years of sales, marketing and corporate leadership.

There is one single reason why Chris became and continues to be an entrepreneur – to help companies better align the strategies of the board room with the daily execution at the front lines. Helping to bridge that gap allows Chris to influence constant progress, from organization-wide culture shifts to individual employee breakthroughs in job satisfaction and commitment. In the end, the company wins, the employee wins and the customers win.

Beyond his work with clients, Chris is able to apply his passions as a teacher and author. He is an adjunct MBA professor at Temple’s Fox School of Business and has been published in outlets such as Harvard Business Review’s HBR.org.

Chris received a B.A. in Public Relations from Syracuse University’s Newhouse School and his MBA from Temple University. He lives in Villanova, PA with his wife, Sara, and his two young children. Your best bets to get him to STOP talking about work are to bring up baseball, golf, college basketball (GO ORANGE… and ‘Nova!) food or cigars.

Diana Finley

Co-Founder, Chief Operating Officer

Diana oversees the journey all clients go on with InnerView. Navigating the space between a company’s marketing messages and the sales people or partners who must deliver them, can be quite an adventure. Diana makes sure that everyone gets where they want to be, guaranteeing there is always a little fun along the way!

Diana brings more than 17 years of sales and marketing experience in a variety of consumer-facing products and brands. Her background ranges from running junior golf events throughout North America to selling carriage of major cable networks to cable and satellite operators across the country. She brings in depth, real world knowledge of the complexities involved in large organizations where marketing and sales are struggling to communicate with each other.

With a B.S. in Corporate Fitness from The College of New Jersey, Diana hasn’t completely abandoned her hopes of being GM for the Philadelphia Phillies, however it seems less likely with each passing day. When not running client engagements for InnerView, Diana can be found in her running shoes or coaching her kids’ in their rec sports endeavors and, of course, watching her beloved Phillies. She resides in Marlton, NJ with her husband and two children.

Aaron Soffer

Partner, Client Journey Director

At InnerView Group, Aaron oversees client engagements and works with delivery teams providing tailored solutions for their projects. He also oversees the Brand Transfer Study and is responsible for its programming and outputs.

Aaron has over 20 years of experience in sales, management, marketing, and coaching. He has designed and implemented numerous sales enablement programs for various Fortune 500 companies as well as consulted on sales processes and operations in a variety of industries. In previous roles he has managed large sales teams over multiple territories. Aaron is known for bringing creativity and flavor to any project as well as applying solutions based on experience.

Aaron earned a BSBA from University of Pittsburgh. He lives in Philadelphia with his wife and daughter. If he’s not working, he enjoys playing music and pretending he’s a handyman around the house.

Dave Tarone

Managing Director

In his role as Managing Director, Dave is responsible for building company strategy to support key verticals (i.e., telecommunications, contact centers) as well as managing strategic client relationships. Dave brings a perspective as both a buyer and provider of customer experience solutions, which put him in a unique position to develop thriving partnerships with clients.

Dave brings 25+ year of Sales and Operational experience to InnerView. He has deep expertise in the contact center industry with experience in customer experience design, inbound sales, outbound sales and digital chat/omnichannel support. Dave started his career in a contact center as part of the front line. Through the years he has held positions in all aspects of the contact center space from sales, operations, client services and finance to name a few. After many years in the BPO space, Dave moved to a large MSO Operator where he spent the past 12 years in Sales and Marketing. Dave is passionate about building the right play book to exceed goals, helping others achieve their fullest potential and building great culture for the teams he works with; internal and external.

Dave is a Philly native and avid Philly Sports fan, especially the Eagles and Phillies. In the summer you will most likely find Dave at one of his favorite places, Ocean City, NJ where he spends lots of time with his wife, Vanessa, 3 children and the family favorite, their pet dog Skimmer. Dave loves when lots of family and friends are around enjoying the beach. Dave brings 25+ year of Sales and Operational experience to InnerView.

Matt Brewer

Client Journey Director

In Matt's role as Director of Client Journey, he leads the execution of client engagements and serves as the point person for both clients and internal resources.

Matt is a dedicated, results-focused, innovative, and energetic leader with 10+ years of diverse and transferable experience delivering value-focused solutions. He thrives at managing projects from ideation to successful completion.

His career experience spans roles in client experience and success, business development, revenue generation, product marketing, corporate and client training, process improvement, ADKAR Organization Change Management and other key areas including NPS, VOC, Agile, and Root Cause Analysis.

Tori MacMillan

Managing Director

As Managing Director of Creative Strategy at InnerView, Tori is our resident alchemist. She is responsible for both developing and executing innovative internal engagement campaigns. For Tori, her work begins with a clear understanding of the business challenges before focusing on the creative concepts. Because, no matter how clever the solution, it is all for naught if it isn’t driving the right results.

Tori's background includes 15 years of experience in creative and advertising. Tori draws on her expertise in building messaging and campaigns for new employee recruiting to help InnerView clients build the right internal brand experiences.

Tori received a B.S. from Northeastern University and has lived in Boston, Denver and Philadelphia. While not producing cutting-edge campaigns for our clients, Tori enjoys reading, discovering new music, and experimenting in the kitchen. Tori also holds the title of InnerView’s soup fanatic.

Trey Heatly

Managing Director

Trey was inspired to join InnerView Group to make a real difference in his clients’ success. As Managing Director of Client Journey, he owns the execution of our client engagements.

Trey brings 30+ years of sales, account management, marketing, and finance experience, primarily in the Wireless and Insurance Services industries. He has held a wide variety of roles, including leading sales teams both large and small, managing major accounts, and capital budgeting and analysis. His experience brings a well-rounded perspective to his clients, with an eye towards critical success factors across the organization.

Trey received a BBA in Accounting from The University of Texas, Austin. He lives in Dallas, Texas with his wife Kelly and two teenage sons. Outside of work, he spends most of his time re-stocking the fridge for the boys. He and the family also like to travel, ski, fly fish, and golf.

Advisors

Jane Bulman

Jane Bulman brings forty years of telecommunications, marketing and customer engagement experience to The InnerView Group’s Advisory Board. This includes 28 years with Comcast, the nation’s largest cable and telecommunications company. As Vice President of Telesales for Comcast, Jane developed and executed a teleservices…

John Burke

John Burke is a senior operating executive with a 25+ year track record of delivering profitable growth in global technology businesses. John has extensive experience in strategy, business restructuring and transformation, acquisition integrations, and talent development. John is an active investor, advisor, and board…

Neil Heller

Neil is an entrepreneur and seasoned operating executive. His experiences range from senior executive in a Fortune 50 Corporation to founding and working with multiple firms in the media, consulting and venture capital businesses. He has had several successful exits from companies he has…

Liz Vanzura

Liz Vanzura is a passionate & award-winning leader in hospitality and lifestyle marketing and has served in both client-side as well as agency-side C-suite marketing roles. Currently Liz is developing a new concept for a leading Burmese restaurant chain and catering operation (Rangoon Ruby)…

Ned Miller

Strategic Advisor, Banking and Financial Services

Ned Miller is a Senior Advisor with MZ Bierly Consulting and the founder of Third Act Sales Consulting, which provides individual and group coaching to bank sales leaders on assessing and developing their teams to improve sales performance. He works with Executive Management, line…

Our Values

Guts

Guts

To have the results that only few achieve, you need to have the guts to do what only few are willing to do. We strive to help those that work for us, and those that work with us, find success from within.

Flexibility

Flexibility

We are proactive chameleons. We adapt quickly and effectively to the demands of dynamic environments. Our flexibility provides our clients’ a sense of stability.

Movement

Movement

We have a bias towards meaningful action. We are deliberate in how we balance thought and action. We get things done that need doing.

Inclusion

Inclusion

We look to stretch the boundaries of what we know and what we are capable of by accumulating the viewpoints, perspectives and experiences of all we encounter.

Transparency

Transparency

What we know, you know. Honest communication and trust increases accountability to our colleagues and our clients.

Inspiration

Inspiration

We desire to work with people that make us laugh and challenge us to be better. Our respect and admiration for our colleagues drives our commitment to those we serve.