Employee Experience and Customer Experience are definitely linked.
Few people would argue that point.
How they are linked and how to make sure they complement each other is where it becomes tricky.
In his latest Forbes Agency Council post Chris Wallace discusses some helpful tips on how to solve this difficult equation.
We create and produce blogs, whitepapers, and other educational content, and talk to thought leaders to help others understand how to create brand consistency. Check out some of our latest thoughts and conversations.
Frontline employees serve as the face of the business, directly interacting with customers and handling essential operations. Their insights are
Effective marketing extends beyond customers—it encompasses anyone that represents the brand – employees, partners or dealers. Engaging and aligning your
We wanted to take a few moments to share our highlights and key takeaways from the day. Appropriately, we are
