InnerView Co-Founder and President, Chris Wallace, was quoted in an October 21, 2018 article appearing on Inc.com entitled “3 Common Brand Messaging Mistakes — and the People Who are Making Them.” The article, written by author and regular Inc.com contributor, Rhett Power, highlights challenges companies have in keeping their brand message in tact. Keeping with InnerView’s focus, Chris discusses the role employees play in shaping customers’ perception of a brand.

Using AI Tools as a Navigator, Not An Autopilot
AI sales tools are giving teams unprecedented visibility into real customer conversations but without a clear strategy, they can create more confusion than clarity. The most effective organizations define what “good” looks like, keeps coaching human-led, and uses AI to refine, not dictate their approach.

