Our Views

“My house sucks!” That was my biggest conclusion after attending my first NAHB International Builder Show (IBS) combined with NKBA’s Kitchen and Bath Industry Show...

Listening is a process that involves much more than simply hearing words. It requires engagement, empathy, and a genuine interest in understanding someone else’s perspective....

Consumers asked for choice.  They wanted options so they could select the products and services that serve their exact needs. Brands gave them choice. Now...

The world’s best brands all have one thing in common. Passion. Their customers are passionate about their products and services.  They will wait in line...

I recently had a conversation with a very sharp CEO named Gustavo Lemos.  Gustavo leads the team at Mediar Solutions, a technology company that helps...

The concept of “silos” has become somewhat of a punchline in today’s corporate world. I commonly hear phrases like, “That’s because our company is so...