InnerView recently partnered with FocusVision to conduct research and publish a report on the effects of brand dilution. We discovered severe misalignment between marketing teams and frontline employees sharing their messages. More than that, we discovered why.
To learn more about that, as well as a few tactics to create training programs that generate confident employees who are capable of creating better customer outcomes, read the full article here.
We create and produce blogs, whitepapers, and other educational content, and talk to thought leaders to help others understand how to create brand consistency. Check out some of our latest thoughts and conversations.
Frontline employees serve as the face of the business, directly interacting with customers and handling essential operations. Their insights are
Effective marketing extends beyond customers—it encompasses anyone that represents the brand – employees, partners or dealers. Engaging and aligning your
We wanted to take a few moments to share our highlights and key takeaways from the day. Appropriately, we are
