InFront gives you a fresh glimpse into your customer interactions through the eyes of your frontlines. It collects and analyzes the frontline perspective, uncovering valuable go-to-market insights.
— Brand Transfer Study is now InFront —
InFront provides visibility into how your frontlines are delivering your message and where things might be getting lost in translation.
“I’m glad you’ve offered this platform because real change starts at the bottom, and I truly hope the powers-that-be will listen.
– Sales Representative, Home Improvement
InFront goes far beyond feedback. Using a proprietary methodology, InFront collects and analyzes data centered on three key indicators developed using novel, data science-based calculations.
Measures alignment between leadership and frontlines on perceived customer priority as well as product/service performance.
What percentage of your frontlines are champions of your brand or key initiatives? We break down your frontline audiences into segments based on their likelihood to deliver a compelling experience.
Understand how your company compares within your industry, across all industries or against similar job functions.
Not only does InFront help you provide a best-in-class customer experience, but by listening, you are also making your frontlines feel as important as they are; the tellers of your story, the executors of your company’s promise, the very voice of your brand.
At Innerview, our experts are known for their experience working across all industries, organizations, and business lines. We would love to talk more about your organization’s vision and how InFront can help you reach your specific goals.