Protecting Brand Reputation with Travelzoo’s Lisa Oswald
- Date: December 13, 2019
- Hosts: Jon Gaul
There is much more to a brand than just a series of commercials and digital banner ads. A brand is about the connections between a company and its customers. In this podcast, we’ll look at the moment of truth for brands – the customer conversation. We journey inside the minds of the brand architects to learn how companies are rethinking human-to-human interactions and mobilizing their employees to make sure the brand promise matches the brand experience.