Watch our PACE Webinar Series – Putting Brands First: Aligning Brand Strategy with Contact Center Operations to win over Customers and Employees

December 5, 2018

Every customer interaction is a reflection of a company’s brand. In a marketplace where companies can’t afford to take a single customer for granted, it’s critical that the story behind the brand is communicated accurately and consistently, in every opportunity. Do agents know what sets the brand they represent apart? Are they confident in telling the story? This four-part webinar series will explore ways to ensure contact centers are acting as marketing ambassadors and delivering the desired customer experience. Watch here

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We create and produce blogs, whitepapers, and other educational content, and talk to thought leaders to help others understand how to create brand consistency. Check out some of our latest thoughts and conversations.

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