Some businesses saw record sales in 2020, while many struggled to survive. No matter what kind of year it turned out to be for your business, customer experience needs to be at the top of your priority list in 2021. Read Chris Wallace’s latest Forbes Agency Council post to learn how you can prepare your business to serve the modern customer well after the pandemic.
If you don’t benchmark frontline insights, how can you improve as a business?
Frontline employees serve as the face of the business, directly interacting with customers and handling essential operations. Their insights are
