In his latest Forbes Council post, our President, Chris Wallace, discusses how the shutdown accelerated customer experience innovation and a reckoning for Main Street retailers. There’s a difference between customer service and customer experience. Chris believes independent retailers are being forced to learn the difference as the pandemic radically changes how customers buy. Check out the full article to learn more.
Turning Strong Interest into Sales Results: 4 Takeaways from IBS/KBIS 2025
Last week, my colleagues and I attended the International Builders’ Show (IBS), hosted by NAHB, alongside the Kitchen and Bath
