Employee Experience and Customer Experience are definitely linked.
Few people would argue that point.
How they are linked and how to make sure they complement each other is where it becomes tricky.
In his latest Forbes Agency Council post Chris Wallace discusses some helpful tips on how to solve this difficult equation.
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Frontline sales leaders are the backbone of revenue performance, yet many lack the structure, skills, and tools to drive results. By sharpening role clarity, coaching, accountability, and tech use, companies can re-energize these leaders and unlock growth where it matters most.
Working with a diverse age group of salespeople requires more than just acknowledging generational differences, it calls for a culture shift. True alignment happens when sellers learn from one another, share their voices, and build confidence through collaboration.
A well-crafted sales playbook gives even the best teams the clarity, structure, and confidence they need to deliver consistent results.
