Customer Experience has quickly risen to the top of everyone’s priority list in 2020. In his recent article in NBMDA’s Channel Connection, Chris Wallace shares his thoughts on why distributors need to take an active role in the modern experience and steps they can take to impact the customer journey. Read the full piece here.
To Build an Experience Chain, Start in Reverse
As originally published on LinkedIn Pulse It is time to replace the value chain with an experience chain. That is
