Customer Experience has quickly risen to the top of everyone’s priority list in 2020. In his recent article in NBMDA’s Channel Connection, Chris Wallace shares his thoughts on why distributors need to take an active role in the modern experience and steps they can take to impact the customer journey. Read the full piece here.
If you don’t benchmark frontline insights, how can you improve as a business?
Frontline employees serve as the face of the business, directly interacting with customers and handling essential operations. Their insights are
