The topic of Customer Experience (or “CX”) has exploded in 2020. With so much more attention being paid to CX due to changes in consumer habits, it is hard to know what headlines or stats to believe. In this virtual panel discussion, we will play “fact or fiction” with some top CX professionals to find out which trends are hype and which ones are worthy of attention. Viewers will leave with a better understanding of how the CX landscape is evolving and how it is impacting brands today and into the future. The session will be hosted and moderated by Chris Wallace, a marketing and customer experience strategist and founder of InnerView Group.
- Trina Barta, Customer Experience & Retailer Integration for Cadillac
- Celia Moncholi, EVP, Head of Customer and Employee Experience, TD Bank
- Scott Fleeher, Regional Director, Customer Experience – Western New England, Comcast
Please join InnerView Group and AMA Philadelphia on Wednesday, November 18, 2020 for a great panel discussion about the evolving state of Customer Experience. You’ll hear from people leading CX innovation for brands like Cadillac, TD and Comcast.