In his latest Forbes Council post, our President, Chris Wallace, discusses how the shutdown accelerated customer experience innovation and a reckoning for Main Street retailers. There’s a difference between customer service and customer experience. Chris believes independent retailers are being forced to learn the difference as the pandemic radically changes how customers buy. Check out the full article to learn more.
3 Ways Sales and HR Leaders can be Better Partners in Performance
I recently had the opportunity to co-host a session with HR leaders through the Philadelphia SHRM chapter to discuss how
