How can brands use frontline workers’ feedback to establish customer intelligence?
Listen in to a conversation between our President, Chris Wallace, and Retail Redeveloped podcast host, Adam Williams, as they discuss why culture needs to be bottoms up and start with your frontline employees; what makes consistency the holy grail in branding; and which brands have become a gold standard with marketing, branding, and customer relations.
Listen to the full episode here.
We create and produce blogs, whitepapers, and other educational content, and talk to thought leaders to help others understand how to create brand consistency. Check out some of our latest thoughts and conversations.
Does it matter if your frontline employees are confident in your brand? Colin Mitchell tackled this subject in his Harvard
Are you moving fast enough on your customer experience (CX) programs? It might feel like you are really busy, but
Know all the Players on Your Brand’s Team Another NFL season comes and goes, and the result seems the same.