How can brands use frontline workers’ feedback to establish customer intelligence?
Listen in to a conversation between our President, Chris Wallace, and Retail Redeveloped podcast host, Adam Williams, as they discuss why culture needs to be bottoms up and start with your frontline employees; what makes consistency the holy grail in branding; and which brands have become a gold standard with marketing, branding, and customer relations.
Listen to the full episode here.
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Know all the Players on Your Brand’s Team Another NFL season comes and goes, and the result seems the same.
Do your frontline teams deliver your customer experience with confidence? That might seem like one question, but it is actually
As originally published on LinkedIn Pulse This is the third part in the “Experience Chain” series (article #1, article #2). The