On this episode of the Customer Service Academy Podcast, Chris talks to host, Tony Johnson, about how internal and external marketing translates into business results. Among other things, they discuss:
-Great marketing touches every part of an organization
-Marketing to your internal team will help them tell your brand story
-Understanding what your team thinks about your brand will dial in your story telling
-Peer to peer influence is key in changing behaviors
Tune into the full conversation here. It’s time for the great service comeback!