Customer Service Academy Podcast: Connecting Your Brand Story to Your Customers

On this episode of the Customer Service Academy Podcast, Chris talks to host, Tony Johnson, about how internal and external marketing translates into business results. Among other things, they discuss:

-Great marketing touches every part of an organization

-Marketing to your internal team will help them tell your brand story

-Understanding what your team thinks about your brand will dial in your story telling

-Peer to peer influence is key in changing behaviors

Tune into the full conversation here. It’s time for the great service comeback!

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